Other agencies to help with your complaint

Sometimes, other agencies may be able to help with your complaint when the Local Government Inspectorate can't.

We can only investigate certain types of concerns about councillors, council staff or council elections. What we can and can't investigate is set out in law.

Sometimes, other agencies or authorities may be able to help with your concern or complaint. The list below is not comprehensive and these organisations may need to refer your matter elsewhere if they can't assist.

Where to go if we can't help

Council services

If you have a complaint about a council service, try to solve it with your council first. Your council has a complaints process you can use.

Find your local council

Police or public sector misconduct

For complaints about corruption and misconduct in the public sector and Victoria Police, including:

  • taking or offering bribes
  • using a position of influence dishonestly
  • fraud or theft
  • misusing workplace information

Independent Broad-based Anti-corruption Commission (IBAC)

Decisions made by a council, government departments and agencies, including:

  • services
  • communication
  • complaint handling
  • compliance with policies, procedures or law
  • other actions or decisions that might be unreasonable

Victorian Ombudsman

Traffic fines

(including speeding and red light offences and toll charges)

Request an internal review from State Government of Victoria

VicRoads complaint reporting

Tolling Customer Ombudsman

(including lawyers)

Legal Services Commissioner

Health services

Mental Health Complaints Commissioner or the
Health Complaints Commissioner

Privacy concerns

about how Victorian Government collects and uses information

Office of the Victorian Information Commissioner

Court decisions

The Chief Justice of the relevant court

Integrity system

including complaints about:

  • IBAC
  • the Chief Examiner and Examiners
  • Victorian Ombudsman and Ombudsman officers
  • Auditor General and VAGO officers
 Victorian Inspectorate

Members of Parliament

For issues about corruption or misconduct: IBAC

For issues about policy, contact the party of the MP

For issues about behaviour, email the speaker of the Legislative Assembly speaker@parliament.vic.gov.au

Or the president of the Legislative Council president@parliament.vic.gov.au

Building or construction companies

Planning or building permit issues: contact your local council.

To help resolve disputes between buildings and homeowners: Domestic Building Dispute Resolution Victoria

For safety concerns: WorkSafe
Governance

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